By: Ken Cornell, general superintendent Consider this anecdote: The general superintendent’s computer chimes, signaling the arrival of a batch of new emails. One is correspondence from a young associate in the office right next door. The superintendent is astounded at the sender’s decision to compose an electronic message rather than pop in for a chat—or, alternatively, to simply bang on the wall and shout. Here’s another scenario: A trade partner is taken aback when a seasoned superintendent scoffs and yells and, ultimately, becomes overheated in dismissing the subcontractor’s attempt to offer a professional recommendation. Superintendents of all ages will recognize … Read more