Do You Have a 5-Star Rating? Tips to Protect the Hotel Guest Experience During Construction

By Ricky Calderon Hospitality properties undergo renovations, expansions or upgrades often every 3-5 years. Whether it’s to stay competitive in a changing market or because the property is reflagged under a new brand, the goal of the improvement project is usually to attract new guests and maintain established customer loyalty. Simply put, our hospitality clients’ top priority is always guest experience. So, when we begin a renovation or expansion of an existing and operating hotel property, the greatest challenge is planning the work in a way that will deliver the project on time, while also allowing our client to deliver … Read more

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